Renfe punctuality commitment (compromiso de puntualidad in Spanish) establishes compensations in case your train is delayed.
Renfe has a very wide punctuality commitment to ensure that all its trains arrive punctually to include any circumstances that might delay their arrival, including those that are out of the company’s control.
So, this means that from now on the train company will compensate you if you suffer a delay on one of their trains, even in situations caused by bad weather, fires, interruption of the service due to police involvement etc.
This a complete guide to let you know when you are entitled to receive a compensation payment and how to claim it.
Your right is determined by two facts: the cause of the delay and the duration of the delay.
The compensation right excludes cases where a delay is caused by force majeure. If the cause of the delay is due to events out of Renfe or ADIF (the company responsible for the rail tracks’ maintenance) responsibility, you won’t be able to claim a compensation payment.
For instance, neither a delay caused by a snowstorm does not entitle you to a compensation payment, nor a delay caused by a train accident. A train engine break or an electricity disruption will give you the right to claim a compensation payment.
Renfe Punctuality Commitment varies from one route to another but here are the general rules:
Refunds can be claimed at any point of sale at stations up to three months after the date of the journey. In the case of tickets purchased as part of travel packages, you must go to the travel agency where the ticket was purchased.
However, in most of the cases, you won’t be able to do it as soon as you arrive to your destination because Renfe takes at least 24 hours to certify that your train was effectively delayed.
The easiest way to do so is claiming your refund online.
As I suggested earlier, it is much better if you are already registered as a user in Renfe’s website. In any case, you can always go to the compensation payment page and claim yours. You will need to provide your train ticket number.
This article is part of a complete tutorial about train travel in Spain where you can read all the information you need to organize your train journeys around the country.
Here is a complete summary of all the guide:
1. Renfe and the different types of trains
2. The main routes covered by Renfe trains
3. The different types of train seat classes
4. Renfe train tickets: price structure
5. How to purchase Renfe train tickets online
6. Renfe train tickets availability. When is it best to get yours?
7. 10 Tricks for cheap train travel in Spain
8. Renfe luggage requirements and restrictions
9. The “Combinado Cercanías”
10. Renfe’s punctuality commitment
11. Experience an AVE train trip before setting foot on the train!
12. The Renfe Spain Pass
13. Traveling with children or a disability